Safety first
Safety First: Training & Standards
Our commitment to the safety of our clients, their property and our staff. Every Hillcrest guard is trained for real situations, and our management team audits sites regularly to find and fix risks early.
- 24/7 DispatchOur own monitoring centre
- 100+ GuardsAcross the Lower Mainland
- 2-Hour NoticeFast guard deployment
- Licensed & InsuredBonded professionals
- 4.5 / 5 RatingFrom 29 client reviews
Our safety commitment
Safety is a core value, not just a priority
At Hillcrest Security, safety is a core value that shapes everything we do. We are committed to providing a safe and healthy working environment for all our employees, our clients and the public.
That commitment shows up on every post: guards who know how to respond to a medical emergency, how to calm a tense situation, how to spot a hazard before someone gets hurt and how to report it so it gets fixed.
It also shows up behind the scenes. Our own 24/7 monitoring and dispatch centre supports every guard and patrol officer around the clock, so no one on a Hillcrest post is ever on their own.
Training and education
Training every guard completes
We believe proper training is the foundation of safety. All of our security personnel complete training programs that cover:
First Aid and CPR
Certification so guards can help in a medical emergency until paramedics arrive.
Emergency response procedures
How to respond to fires, evacuations, medical calls and other emergencies on site.
De-escalation and conflict resolution
Techniques to calm disputes and handle difficult people professionally and safely.
Hazard identification and risk assessment
Spotting slip and fall risks, fire hazards and maintenance issues and reporting them immediately.
OHS regulations
Occupational Health and Safety rules that protect guards, clients and the public.
24/7 dispatch support
Every guard is backed by our own monitoring and dispatch centre, day and night.
Continuous improvement
Site audits and safety assessments
We continuously review and update our safety protocols to meet high industry standards. Our management team regularly conducts site audits and safety assessments to identify and mitigate potential risks before they become issues.
Audits look at how guards are carrying out their post orders, whether hazards are being reported and fixed, and whether the security plan still fits how the property is used. When something changes, we update the plan with you.
Patrol guards log their rounds in real time and photograph hazards and incidents, so you see the same information we do. See how this works on our security patrol and mobile patrol pages.
Our offices
Maple Ridge, BC V2X 3J5
701 W Georgia St, Vancouver, BC V7Y 1G5
Office: Monday–Friday, 9:00 AM–5:00 PM
[email protected]
FAQ
Safety and training questions
Straight answers about notice, cost, coverage and how we work. Have a different question? Call us any time.
(604) 908-3487What training do your security guards have?
Our security personnel complete training that covers First Aid and CPR certification, emergency response procedures, de-escalation and conflict resolution, hazard identification and risk assessment, and Occupational Health and Safety (OHS) regulations.
Do you audit the sites you protect?
Yes. Our management team regularly conducts site audits and safety assessments to identify and mitigate potential risks before they become issues.
Can you do a safety assessment of my property?
Yes. Contact us to discuss your premises. We will look at your site, its risks and how security can help make it safer.
Free security quote
Get a safety assessment
Tell us about your premises and your concerns. We'll discuss how we can help secure your site and provide a no-obligation quote.
Request your free quote
Fill in the form and our team will get back to you.
Need a secure environment?
Contact us today to discuss how we can help secure your premises.