Security Guards
Uniformed, licensed guards for offices, retail, industrial sites and residential complexes. A visible deterrent that also manages access and responds to emergencies.
Security Guards
Stores · Malls · Plazas
Retail Loss Prevention in Surrey, BC
Uniformed security guards who deter theft, protect staff and customers and keep a record of every incident. Hillcrest provides retail loss prevention for stores, malls and plazas in Surrey, Langley, Vancouver and across the Lower Mainland.
- 24/7 DispatchOur own monitoring centre
- 100+ GuardsAcross the Lower Mainland
- 2-Hour NoticeFast guard deployment
- Licensed & InsuredBonded professionals
- 4.5 / 5 RatingFrom 29 client reviews
Loss prevention
A visible guard is one of the strongest theft deterrents
Shoplifting, organized retail theft and aggressive customers put pressure on store teams every day. A uniformed, licensed security guard at your entrance changes the picture: people looking for an easy target tend to move on, and your staff can focus on customers.
Our loss prevention guards watch entrances and high-risk areas, greet customers, respond to incidents according to the policies you set, and document what happened with written reports and photos. They are trained in de-escalation and conflict resolution, so situations are handled calmly and professionally.
After closing, our mobile patrol and alarm response services keep watch over your storefront, rear doors and parking lot.
What is included
Retail loss prevention services
Visible deterrence
A uniformed guard at the entrance or on the floor discourages theft before it starts.
Staff and customer safety
Support for your team when customers become aggressive or a situation escalates.
De-escalation
Guards trained in de-escalation and conflict resolution handle incidents calmly.
Incident reporting
Written reports and photos of incidents for your records, insurer or police.
Parking lot patrols
Checks of parking areas for vandalism, loitering and suspicious activity.
After-hours response
Mobile patrol checks and alarm response once your doors are locked. Alarm response
Who it is for
Retail properties we protect
- Independent storesGuards for peak hours, evenings or every shift.
- Grocery and pharmacyEntrance coverage and incident response.
- Liquor and specialty retailA visible deterrent for high-theft products.
- Malls and shopping centresCommon areas, entrances and parking lots.
- Plazas and strip mallsShared patrols for multiple tenants.
- Seasonal and holiday coverageExtra guards for busy periods.
How it works
From first call to guards on site
Tell us what you need
Tell us about your store, theft problems and the hours you need covered.
We review your site
We look at entrances, high-risk areas and how incidents are currently handled.
Get a clear quote
You get a clear hourly rate. No obligation.
Guards on duty
Guards start, following your store policies and reporting every incident.
Where we work
Loss prevention in Surrey, Langley and Vancouver
Surrey's retail is spread across town centres such as Guildford, Newton, Fleetwood, Cloverdale and South Surrey, plus busy corridors like King George Boulevard and Fraser Highway. We provide loss prevention guards and plaza patrols across all of them.
We also protect stores in Langley, including the Willowbrook and Langley Bypass shopping areas, and in Vancouver, Maple Ridge and Pitt Meadows.
Our offices
Maple Ridge (Head Office)#323 22420 Dewdney Trunk Road
Maple Ridge, BC V2X 3J5
Maple Ridge, BC V2X 3J5
VancouverRegus Pacific Centre, Suite 1500
701 W Georgia St, Vancouver, BC V7Y 1G5
701 W Georgia St, Vancouver, BC V7Y 1G5
HoursSecurity services, monitoring and dispatch: 24 hours, 7 days a week
Office: Monday–Friday, 9:00 AM–5:00 PM
Office: Monday–Friday, 9:00 AM–5:00 PM
Call or email(604) 908-3487
[email protected]
[email protected]
FAQ
Frequently asked questions
Straight answers about notice, cost, coverage and how we work. Have a different question? Call us any time.
(604) 908-3487Do your loss prevention guards wear uniforms?
Yes. Our retail guards are uniformed, licensed security professionals, which makes them a highly visible deterrent.
How do your guards handle shoplifters?
Guards respond according to the policies you set for your store, focusing on deterrence, safety and documentation. Every incident is written up, with photos where possible.
Can I get a guard only for busy hours?
Yes. We can schedule guards for peak hours, evenings, weekends or seasonal periods, as well as every shift.
Can you cover a whole plaza for several tenants?
Yes. We provide guards and patrols for plazas and shopping centres, covering common areas, entrances and parking lots.
Related services
Related security services
Many clients combine services. These are the ones most often paired with retail loss prevention.
Mobile Patrol
Marked vehicles and randomized, GPS-tracked patrols that check your property at unpredictable times. A cost-effective alternative to full-time guards.
Mobile PatrolAlarm Response
Alarms report to our own 24/7 monitoring and dispatch centre, which sends a mobile patrol unit to check your property.
Alarm ResponseFree security quote
Get a loss prevention quote
Tell us about your site or event, the hours you need covered and any concerns. We'll come back with a security plan and a no-obligation quote.
Call 24/7(604) 908-3487
Email[email protected]
Need guards fast?Ready on as little as 2 hours' notice
Request your free quote
Fill in the form and our team will get back to you.
Cut theft at your store
Uniformed guards who deter theft and keep your staff and customers safe.