Security Guards
Uniformed, licensed guards for offices, retail, industrial sites and residential complexes. A visible deterrent that also manages access and responds to emergencies.
Security Guards
Front desk · Residential towers · Offices
Concierge & Front Desk Security in Vancouver & Surrey
A professional welcome and controlled access, in one person. Hillcrest concierge security officers staff front desks in residential towers, office buildings and corporate lobbies across Vancouver, Surrey and the Lower Mainland.
- 24/7 DispatchOur own monitoring centre
- 100+ GuardsAcross the Lower Mainland
- 2-Hour NoticeFast guard deployment
- Licensed & InsuredBonded professionals
- 4.5 / 5 RatingFrom 29 client reviews
Concierge security
Customer service and security at the front door
Your front desk is the first thing residents, tenants and visitors see, and the last line of defence against people who should not be inside. Hillcrest concierge security officers combine courteous service with the alertness of a trained security guard.
Typical duties include greeting visitors, managing sign-in, verifying contractors and deliveries, watching building cameras, answering resident or tenant questions and doing scheduled rounds of common areas, amenity rooms and parkades. Every post order is written with you, so your officers know your building and your rules.
Our officers are chosen for communication skills and a professional manner, and they are trained in First Aid and CPR, emergency response procedures and de-escalation.
What concierge officers do
Concierge security duties
Front desk presence
A professional, uniformed officer at your lobby desk during the hours you choose.
Visitor and contractor access
Sign-in, verifying visitors, trades and deliveries, and keeping unauthorized people out.
Camera monitoring
Watching building cameras from the desk and responding to anything unusual.
Building rounds
Scheduled checks of common areas, amenity rooms, stairwells and parkades.
Resident and tenant service
Courteous help with questions, deliveries, elevator bookings and building notices.
Emergency response
First Aid, CPR and emergency procedures, with our dispatch centre on call 24/7.
Buildings we staff
Concierge security for every type of building
- Residential towers and condosLobby desk, access control and resident service.
- Strata buildingsFront desk coverage and parkade rounds.
- Corporate officesReception security and visitor management.
- Commercial and mixed-use buildingsLobby presence for tenants and the public.
- Senior complexesA calm, courteous presence at the entrance.
- Rental apartment buildingsEvening and overnight front desk coverage.
How it works
From first call to guards on site
Tell us what you need
Tell us about your building, hours of coverage and front desk duties.
We review your site
We review the lobby, access points and your building rules.
Get a clear quote
We quote an hourly rate for the officers and hours you need.
Guards on duty
Your concierge officers start, briefed on your building and supported 24/7.
Where we work
Concierge security in Vancouver and Surrey
Vancouver's downtown, Coal Harbour, Yaletown and West End have some of the region's highest concentrations of residential towers and office buildings, and our Pacific Centre office puts us right in the middle of them.
Surrey City Centre is growing fast too, with new residential and office towers near the SkyTrain line. We provide concierge security there and in Langley, Maple Ridge and across the Lower Mainland.
Our offices
Maple Ridge (Head Office)#323 22420 Dewdney Trunk Road
Maple Ridge, BC V2X 3J5
Maple Ridge, BC V2X 3J5
VancouverRegus Pacific Centre, Suite 1500
701 W Georgia St, Vancouver, BC V7Y 1G5
701 W Georgia St, Vancouver, BC V7Y 1G5
HoursSecurity services, monitoring and dispatch: 24 hours, 7 days a week
Office: Monday–Friday, 9:00 AM–5:00 PM
Office: Monday–Friday, 9:00 AM–5:00 PM
Call or email(604) 908-3487
[email protected]
[email protected]
FAQ
Frequently asked questions
Straight answers about notice, cost, coverage and how we work. Have a different question? Call us any time.
(604) 908-3487What is the difference between a concierge and a concierge security officer?
A concierge security officer provides the same professional front desk service, and is also a licensed, trained security guard who controls access, watches for problems and responds to emergencies.
Can concierge security cover overnight hours?
Yes. Our security services run 24 hours a day, 7 days a week, so we can staff your front desk for daytime, evening, overnight or 24/7 coverage.
Do your concierge officers patrol the building?
Yes. Scheduled rounds of common areas, amenity rooms, stairwells and parkades can be part of the post orders we write with you.
Do you provide concierge security for strata buildings?
Yes. We work with strata councils and property managers to provide front desk and concierge security for residential buildings.
Related services
Related security services
Many clients combine services. These are the ones most often paired with concierge security.
Event Security
Crowd control, access management and conflict resolution for weddings, hall parties, corporate events and large events with thousands of guests.
Event SecuritySecurity Monitoring & Equipment
CCTV, intrusion alarms and access control, monitored by our own 24/7 monitoring and dispatch centre and backed by patrol response.
Security Monitoring & EquipmentFree security quote
Get a concierge security quote
Tell us about your site or event, the hours you need covered and any concerns. We'll come back with a security plan and a no-obligation quote.
Call 24/7(604) 908-3487
Email[email protected]
Need guards fast?Ready on as little as 2 hours' notice
Request your free quote
Fill in the form and our team will get back to you.
Need a professional at your front desk?
Uniformed concierge security officers for towers, offices and residential buildings.