Mobile Patrol
Marked vehicles and randomized, GPS-tracked patrols that check your property at unpredictable times. A cost-effective alternative to full-time guards.
Mobile Patrol
24/7 monitoring · Mobile response
Alarm Response in Surrey, BC
When your alarm goes off at 3 AM, someone needs to go and check. Our own 24/7 monitoring and dispatch centre sends a uniformed mobile patrol officer to your property, so you do not have to.
- 24/7 DispatchOur own monitoring centre
- 100+ GuardsAcross the Lower Mainland
- 2-Hour NoticeFast guard deployment
- Licensed & InsuredBonded professionals
- 4.5 / 5 RatingFrom 29 client reviews
Why alarm response matters
An alarm is only useful if someone responds
Most alarms go off when nobody is on site. Without a response plan, the call goes to an owner or manager who has to decide in the middle of the night whether to drive out alone. That is slow, and it is not safe.
With Hillcrest alarm response, the alarm alerts our own 24/7 monitoring centre. A trained dispatcher coordinates the response and sends a mobile patrol unit to your property. The officer checks the exterior, looks for signs of entry and, if you provide keys, checks inside and secures the building.
If there is a break-in, damage or a hazard, the officer reports it right away, contacts the people on your call list and, where needed, local authorities. You receive a written report of what was found and what was done.
What is included
Our alarm response service
24/7 monitoring and dispatch
Alarms report to our own operations centre, where dispatchers coordinate the response immediately.
Mobile patrol response
A uniformed officer in a marked vehicle is sent to your property to check it.
Secure and re-arm
With keys on file, officers can check inside, secure doors and help reset the system.
Hazard reporting
Officers report damage, burst pipes, fire risks and other hazards found during the call.
Key holder contact
We contact the people on your call list and local authorities when the situation requires it.
Written reports
Every response is logged with times, findings and photos where relevant.
Who it is for
Alarm response for businesses and homes
- Retail stores and plazasAfter-hours alarms checked without calling the owner out.
- Offices and commercial buildingsInterior checks and secure-up after an alarm.
- Warehouses and industrial unitsFast checks of doors, docks and fence lines.
- Apartment and strata buildingsResponse to common-area and parkade alarms.
- Senior complexesReliable response at any hour.
- Homes and residential propertiesPeace of mind when you are away.
How it works
Getting started with alarm response
Set up your response
Tell us about your alarm system, property and who to contact.
Add your property to dispatch
We record keys, access notes and your call list with our dispatch centre.
Agree on a plan
Per-response or combined with mobile patrol. No-obligation quote.
We respond 24/7
Every alarm is acted on, with a report sent after each call.
Where we work
Alarm response across Surrey and the Fraser Valley
Our mobile patrol units respond to alarms across Surrey, including Whalley, Guildford, Newton, Fleetwood, Cloverdale and South Surrey, and in Langley, Maple Ridge, Pitt Meadows and other Lower Mainland communities.
Alarm response pairs naturally with mobile patrol: routine randomized checks deter problems, and alarm response handles the moments when something happens anyway.
Our offices
Maple Ridge (Head Office)#323 22420 Dewdney Trunk Road
Maple Ridge, BC V2X 3J5
Maple Ridge, BC V2X 3J5
VancouverRegus Pacific Centre, Suite 1500
701 W Georgia St, Vancouver, BC V7Y 1G5
701 W Georgia St, Vancouver, BC V7Y 1G5
HoursSecurity services, monitoring and dispatch: 24 hours, 7 days a week
Office: Monday–Friday, 9:00 AM–5:00 PM
Office: Monday–Friday, 9:00 AM–5:00 PM
Call or email(604) 908-3487
[email protected]
[email protected]
FAQ
Frequently asked questions
Straight answers about notice, cost, coverage and how we work. Have a different question? Call us any time.
(604) 908-3487Who monitors my alarm?
Hillcrest Security runs its own 24/7 monitoring and dispatch centre. When your alarm is triggered, our dispatchers coordinate the response immediately.
What does the officer do when they arrive?
The officer checks the exterior for signs of entry or damage and, if keys are provided, checks inside and secures the building. Anything found is reported to your contacts and, where needed, local authorities.
Do I need your monitoring to use alarm response?
Call us to discuss your system. We can monitor and respond, or set up response for your property, and we will work out the best arrangement for your site.
Do you respond to residential alarms?
Yes. We respond to alarms at homes, apartment buildings, strata complexes and senior residences as well as businesses.
Related services
Related security services
Many clients combine services. These are the ones most often paired with alarm response.
Security Monitoring & Equipment
CCTV, intrusion alarms and access control, monitored by our own 24/7 monitoring and dispatch centre and backed by patrol response.
Security Monitoring & EquipmentSecurity Patrol
Foot and vehicle patrols for large properties and campuses: perimeter, door and window checks, hazard reporting and parking lot enforcement.
Security PatrolFree security quote
Set up alarm response
Tell us about your site or event, the hours you need covered and any concerns. We'll come back with a security plan and a no-obligation quote.
Call 24/7(604) 908-3487
Email[email protected]
Need guards fast?Ready on as little as 2 hours' notice
Request your free quote
Fill in the form and our team will get back to you.
Stop driving out to alarm calls at night
Our 24/7 dispatch centre sends a uniformed officer instead.