Privacy
Privacy Policy
How Hillcrest Security Ltd. collects, uses and protects personal information submitted through this website.
Who we are
This website is operated by Hillcrest Security Ltd. ("Hillcrest Security", "we", "us"), #323 22420 Dewdney Trunk Road, Maple Ridge, BC V2X 3J5. We are committed to protecting the personal information you share with us and to handling it in line with British Columbia's Personal Information Protection Act (PIPA) and other applicable privacy laws.
Information we collect
When you fill in a form on this website, such as our quote request form, we collect the information you provide, which may include your name, email address, phone number, the service you are interested in, your property or event details and your message.
When you call or email us, we collect the information you choose to share so we can respond.
Like most websites, our website and hosting provider may automatically collect technical information such as your browser type, device, pages visited and approximate location, through cookies or similar technologies. We use this information in aggregate to understand how the site is used and to improve it.
How we use your information
We use your information to respond to your inquiry, prepare a security quote, provide and manage the services you request, contact you about your request, and keep records required for our business. We do not sell your personal information.
Consent
By submitting a form or contacting us, you consent to us collecting and using your information for the purposes described in this policy. You may withdraw your consent at any time by contacting us, subject to legal or contractual restrictions.
Sharing your information
We only share personal information with service providers who help us run our business, such as our website, form and customer relationship management (CRM) platforms and email providers, and only as needed for them to provide those services. We may also disclose information where required or permitted by law.
Storage and security
We take reasonable physical, administrative and technical measures to protect personal information against loss, theft and unauthorized access. Some of our service providers may store information outside of British Columbia or Canada, in which case it may be subject to the laws of those jurisdictions.
How long we keep information
We keep personal information only as long as it is needed for the purposes described above or as required by law, and then securely delete or destroy it.
Your rights
You may ask to see the personal information we hold about you, ask us to correct it, or ask questions about how it is handled. To make a request, email [email protected] or call (604) 908-3487. We will respond within the time required by law.
Changes to this policy
We may update this policy from time to time. The latest version will always be posted on this page. Last updated: October 2026.